The main telco shop Punggol has is the SIMBA Service Centre at Waterway Point (#B1-28), listed by SIMBA in August 2026 as open 10am–10pm daily. A Singtel Exclusive Retailer is listed nearby (check live). There is no M1 or StarHub shop in Punggol; the nearest shops for both are at Compass One, one MRT stop away in Sengkang.
Most phone matters can be sorted in an app now. Some still need a counter and your original IC, so it helps to know which counter.
This page is part of eduKate Punggol’s Essential Information for Punggol, our quick answers and where-to-go lists for everyday life in Punggol. It lists the telco shops, service points and phone retailers in and near Punggol, what to bring, and who to call when a phone goes missing. For plans, contracts and broadband, see our guide to mobile networks and telco contracts.
Quick answer
- SIMBA: Service Centre at Waterway Point, 83 Punggol Central, #B1-28, for prepaid and postpaid. Open 10am–10pm daily, as published in August 2026.
- Singtel: an Exclusive Retailer is listed at Waterway Point, #B1-30 (check live).
- M1: no M1 Shop in Punggol. The nearest is at Compass One, #01-11, open 11am–9pm daily.
- StarHub: no StarHub shop in Punggol on StarHub’s official list. The nearest is at Compass One, #03-03, open 11am–9pm daily. Book an eAppointment first.
- Bring: your original NRIC or FIN. StarHub says photocopies are not accepted.
- Lost phone: call M1 on 1627 or StarHub HubCare on 1637 to stop the line.
Telco Shops and Phone Shops in and near Punggol
Official telco lists come first in this table. Shops that appear only on third-party mall listings are marked “check live”. We found no telco or phone shop to confirm at Oasis Terraces, Northshore Plaza or One Punggol.
| Shop | Address and nearest station | Hours (checked October 2026) | Good to know |
|---|---|---|---|
| SIMBA Service Centre, Waterway Point | 83 Punggol Central, #B1-28, S828761. Punggol MRT/LRT. | Daily 10am–10pm (SIMBA page, August 2026; check live). | Prepaid and postpaid: sign up, renew and recharge. On SIMBA’s walk-in list. |
| SIMBA partner points | Punggol Plaza (#B1-PS-6 and #01-03); Punggol Coast MRT Station, 101 New Punggol Road, #B2-02; Coralinus, 301 Punggol Central, #01-03; Matilda Edge, 224A Sumang Lane, #01-03. | Vary by point (check live). | Listed on SIMBA’s August 2026 Sengkang–Punggol page, which mixes dealers and shops. Ask what each can do. |
| Singtel Exclusive Retailer, Waterway Point | 83 Punggol Central, #B1-30, S828761 (check live). | Listed as daily 11am–9pm (check live). | From a third-party mall listing; confirm on Singtel’s store locator. |
| M1 authorised retailers | Punggol Plaza, 168 Punggol Field, #01-09 and #01-03; Waterway Point, #B1-K14 (check live). | Check live. | From an undated M1 retailer list. Call M1 on 1627 to check what a retailer handles. |
| M1 Shop, Compass One (nearest) | 1 Sengkang Square, #01-11, S545078. Sengkang MRT. | Daily 11am–9pm. | The nearest full M1 shop. Hotline 1627. |
| StarHub Shop, Compass One (nearest) | 1 Sengkang Square, #03-03, S545078. Sengkang MRT. | Daily 11am–9pm. | Book an eAppointment in the StarHub app. Billing goes to HubCare on 1637. |
| StarHub Exclusive Partner, Pasir Ris Mall | 7 Pasir Ris Central, #02-K16, S519612. Pasir Ris MRT. | Daily 11am–9pm. | StarHub’s list notes SIM replacement here only for non-sales services. |
| Challenger, Waterway Point | 83 Punggol Central, #B1-26, S828761. Punggol MRT/LRT. | 11am–9.30pm. | IT and gadget retailer. A mall listing says it sells phones from brands including Apple and Samsung (check live). |
| Xiaomi Authorised Mi Store, Waterway Point | 83 Punggol Central, #B1-41/42, S828761 (check live). | Listed as daily 11am–9pm (check live). | Phones and accessories. |
| Harvey Norman, Punggol Coast Mall | 88 Punggol Way, #01-142/143, S829913. Punggol Coast MRT. | Daily 10.30am–9pm. | Electronics retailer. Tel 6592 2378. Ask whether it stocks the phone you want. |
Hours checked October 2026 — confirm on the official page before you go: SIMBA Sengkang–Punggol page, M1 shop locations and StarHub shop locations. Some older listings still show a StarHub shop at Waterway Point. StarHub’s current official list does not, so please treat it as closed. SIMBA also lists a Service Centre at 809 Hougang Central, #01-166, if you are heading that way.
Which Telco Shop Fits Your Errand
You are with SIMBA
You are in luck: the Waterway Point Service Centre handles prepaid and postpaid, and its listed hours run to 10pm. SIMBA’s walk-in page says its Buzz shops handle postpaid only, so check the type of shop before you go elsewhere.
You are with StarHub
Go to Compass One with an eAppointment. For a transfer of ownership or full number portability, StarHub’s list sends you to Paragon, Tampines Mall, NEX or Jurong Point instead. NEX, at Serangoon, is on the same North East Line as Punggol.
You are with M1
For anything beyond a quick top-up, the M1 Shop at Compass One is your nearest full shop. The authorised retailers in Punggol may help with simpler requests, but call 1627 first to check.
You are with Singtel
Check the Singtel store locator before you go. We could not confirm the Waterway Point retailer on Singtel’s own site, so a quick look saves a wasted trip.
You just want to buy a phone
Challenger and the Xiaomi store are both on B1 of Waterway Point, and Harvey Norman is at Punggol Coast Mall. Keep your receipt and warranty card together. If something goes wrong, our guide to consumer rights, refunds and the Lemon Law explains your options.
How to Prepare for a Telco Shop Visit
- Check the app first. Many account changes and top-ups can be done there, with no trip at all.
- Pick the right shop. Make sure the shop handles your task. StarHub transfers of ownership, for example, are done only at four named shops.
- Book a slot if you can. In the StarHub app, go to More, then My Delivery & Appointments, then Set an appointment. You can also book through My Account online. You can hold one appointment at a time.
- Pack your originals. See the checklist below.
- Back up your phone. Save your contacts and photos before any SIM change or new phone set-up.
- If plans change, cancel early. StarHub asks you to cancel at least one hour before. A missed slot can be rescheduled in the app within seven days.
What to Bring
StarHub publishes this list. Other telcos may differ slightly, so check yours, but it is a sensible baseline:
- New sign-up or porting your number in: your original NRIC or FIN. To port in, also bring your current SIM card and your existing account number.
- Recontracting: your original NRIC or FIN, and your current plan details.
- Transfer of ownership: both account holders, each with their original NRIC or FIN.
- Remember: photocopies are not accepted.
Neighbour’s Tips for Telco Shops in Punggol
- Do not hunt for StarHub at Waterway Point. Older listings still show a shop there. StarHub’s own list does not.
- Do two telcos in one trip. M1 and StarHub both have shops at Compass One, one stop away at Sengkang.
- Bring the account holder. For a StarHub transfer of ownership, both account holders must come with their original NRIC or FIN. If the line is in a parent’s or grandparent’s name, ask your telco first whether they need to come for other changes too.
- Know your account number. It is on your bill or in the app. Porting is much quicker with it to hand.
- Never share a one-time password. Keep OTPs to yourself, whoever calls or messages asking for one. Set up ScamShield with our iPhone and Android guide.
- Help a senior with the basics. Our digital confidence afternoon has ideas for smartphone skills and safety.
If Your Phone Is Lost or Stolen
- Stop the line first. Call M1 on 1627 or StarHub HubCare on 1637. Singtel and SIMBA customers should use the contact details on their telco’s official website.
- Protect your accounts. Change your key passwords from another device and tell your bank if banking apps were on the phone.
- Report a theft. Our page on police help and reports in Punggol explains how. In an emergency, call 999.
- Get a new SIM. Visit your telco’s shop with your original NRIC or FIN. For SIMBA, the Waterway Point Service Centre is listed as open until 10pm (check live).
Frequently Asked Questions
Is there a StarHub shop in Punggol?
Not on StarHub’s official shop list, checked in October 2026. The nearest StarHub Shop is at Compass One, 1 Sengkang Square, #03-03, open 11am–9pm daily.
Is there an M1 shop in Punggol?
No. The nearest M1 Shop is at Compass One, #01-11. M1’s retailer list shows authorised retailers at Punggol Plaza and Waterway Point (check live).
Where is the SIMBA shop in Punggol?
The SIMBA Service Centre is at Waterway Point, #B1-28, and handles prepaid and postpaid. SIMBA’s August 2026 page listed it as open 10am–10pm daily.
Is there a Singtel shop in Punggol?
A Singtel Exclusive Retailer is listed at Waterway Point, #B1-30. We could not confirm it on Singtel’s own locator, so check live before you go.
What do I need to port my number to a new telco?
For StarHub, bring your original NRIC or FIN, your current SIM card and your existing account number. Check your new telco’s own list before you go.
Which telco counter in Punggol stays open latest?
The SIMBA Service Centre at Waterway Point, listed to 10pm in August 2026 (check live). SIMBA’s campaign page also listed a partner point at Punggol Coast MRT Station open until 11pm, but services there vary, so check live.
More Help on eduKate Punggol
- Mobile networks, fibre, SIMs and telco contracts: plans and disputes, explained.
- Fibre broadband coverage: check your exact Punggol address.
- Moving broadband to a new home: relocation dates and gaps.
- Every Punggol mall compared: what is where.
- Consumer rights, refunds and the Lemon Law.
- Set up ScamShield on iPhone and Android.
- Official: SIMBA walk-in locations · M1 shops · StarHub eAppointment
Telco Errands in Punggol, Sorted
Check the app, pick the right shop, bring the original IC. With those three, most telco errands take one short trip, and for SIMBA customers it is just a walk to B1 at Waterway Point.
And if your family is also looking for calm, small-group English, Mathematics or Science, eduKate Punggol teaches classes of three in Punggol. Come find out more: Book a consultation · Chat on WhatsApp
eduKate Punggol
Small-group English, Mathematics and Science
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By appointment · +65 8823 1234
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Checked October 2026. Addresses, opening hours, fees and rules change, so please confirm with the official source before you go.
