Before taking the family to ActiveSG Punggol Swimming Complex, make sure each swimmer has the right pass and understands how the pool-entry scanner works. ActiveSG has been progressively installing QR gantries at pools. After buying a swim pass through MyActiveSG+, the swimmer scans the QR code to check in and scans again to check out. Parents can link children under 15 to their own account, purchase passes for them and use the child’s pass QR code or student card at participating scanners. These systems are intended to make entry more orderly and help the operator account for people using the pool.

Caregivers who are not swimming have a separate arrangement. ActiveSG describes a complimentary 15-minute grace period for a parent, helper or caregiver who needs to help a child get ready before or after class. Someone staying throughout the lesson should purchase a swim pass. For caregivers accompanying users with special needs, ActiveSG says complimentary accompaniment is allowed throughout the pool session. Ask the Sport Champion for assistance and follow the QR process before entering. The details matter: a child’s swimming pass does not automatically give every accompanying adult a full-session free entry.

• Buy the swimmer’s eligible swim pass through MyActiveSG+ before entering.
• Where QR gantries are installed, scan in with the pass QR code and scan out with the same code.
• Parents can link children under 15 and buy passes on their behalf; the child’s QR code or student card may be used at the scanner.
• Singapore citizens aged 65 and above can use the free pool pass or an eligible ID after at least one MyActiveSG+ login, according to current guidance.
• Caregiver grace period: 15 minutes to help a child prepare before or after class, not a free pass for staying for the whole lesson.
• Caregivers of users with special needs may accompany them throughout the pool session at no charge, subject to the operator’s procedure.
• Ask a Sport Champion for caregiver access and scan the required QR code.
• Single-entry swim passes do not allow re-entry; multi-entry passes have validity limits and are non-transferable.
• Punggol Sport Centre: 11 Sentul Crescent, Singapore 828656. Opening promotion: Sunday 22 November 2026, subject to event terms.
• Scanner rollout is phased; follow the actual signs and instructions at the pool on the day.

Step 1: buy a pass for the person who will swim

Open MyActiveSG+ and choose the swimming facility and pass for the correct person. A parent may need to link a child under 15 to the parent’s account before purchasing the child’s pass. Check that the swimmer’s details and pass are correct. A pass is tied to its eligibility and validity conditions; it should not be treated as a general family ticket.

Step 2: scan in and scan out

At pools with QR gantries, the swimmer scans the pass QR code to check in. When leaving, the same QR code is scanned to check out. The official MyActiveSG+ page says the gantries are being introduced progressively across pools. If the scanner is not installed at a particular entrance, follow the staff’s current process rather than assuming the same hardware is present everywhere.

A child under 15 can use a linked account

Parents can link a child under 15 to their MyActiveSG+ account through Singpass. Once linked, the parent can buy the child’s swim pass. At the facility the child may show the valid pass on MyActiveSG+, scan a student card where supported, or provide the parent’s NRIC or mobile number for staff verification as described in the current FAQ. Keep the child’s pass and account details ready before reaching the queue.

Do not confuse a child’s pass with an adult caregiver pass

A swim pass is for the named swimmer under the applicable conditions. It does not automatically admit a parent who wants to stay beside the pool for an entire lesson. ActiveSG provides a limited complimentary grace period for caregivers who are helping a child get ready or leave after a class. If an adult intends to remain for the full session, a separate swim pass is generally required unless the special-needs caregiver arrangement applies.

The 15-minute caregiver grace period

ActiveSG says parents, helpers and caregivers who are not using the pool can enter for 15 minutes without charge to help a child prepare before or after class. This is a practical allowance for changing, getting the child organised and helping them leave the facility. It is not an invitation to watch the whole lesson from the pool deck without paying. If the adult needs to remain throughout, purchase the appropriate pass.

Caregivers supporting a swimmer with special needs

ActiveSG’s current MyActiveSG+ guidance says caregivers of pool users with special needs may accompany them throughout the entire pool session on a complimentary basis. The caregiver should approach the Sport Champion for assistance and follow the QR access process. Because each person’s support needs may differ, contact the facility in advance where a particular arrangement, transfer or equipment is needed. Do not assume that a generic pool pass explains the full access process.

Singapore citizens aged 65 and above

The current MyActiveSG+ FAQ says Singapore citizens aged 65 and above can present identification showing citizenship and date of birth to staff for free pool or gym entry, without buying a pass. It also describes use of the free pass QR code or ID where scanners are installed, after at least one login to MyActiveSG+. Check the latest eligibility and scanner instructions before travelling, especially if the account has never been activated.

Single-entry and multi-entry passes are different

The ActiveSG rules state that a single-entry swim pass is for one entry only and does not permit re-entry. Multi-entry passes have a validity period and are strictly non-transferable. If a swimmer leaves the pool complex to buy food or meet someone, do not assume the same single-entry pass will allow another entry. Read the conditions on the pass and ask staff before exiting.

What happens if the scanner does not work?

Do not tailgate another swimmer or force the gantry. Check that the correct person’s pass is displayed, that the QR code is readable and that the pass is valid for the selected facility. Ask the Sport Champion or staff for help if the device cannot recognise the code. A child’s student card or other verification method may be accepted under current guidance, but use the options the facility actually supports.

Punggol’s opening day is a separate promotion

SportSG advertises free gym and swimming-pool entry throughout the day on Sunday 22 November 2026 for Punggol’s official opening. This is an event-specific promotion subject to its terms and availability. It does not change the ordinary caregiver grace period, does not mean all future pool visits are free and does not remove safety or check-in requirements.

Frequently asked questions

Do I need a QR code to enter every ActiveSG pool? Gantries are being rolled out in phases. Follow the method in use at the actual pool.

Can I buy a pass for my child? Yes. Parents can link children under 15 to their MyActiveSG+ account.

Can I stay for a full swimming lesson without a pass? The ordinary caregiver grace period is 15 minutes for preparation before or after class.

What if my child needs a caregiver throughout? ActiveSG describes complimentary full-session accompaniment for caregivers of users with special needs. Ask staff for the procedure.

Can a single-entry pass be used again after leaving? No. The rules say re-entry is not allowed.

Where is Punggol Sport Centre? 11 Sentul Crescent, Singapore 828656.

Official instructions: MyActiveSG+ pass, scanner and caregiver guidance, ActiveSG Rules and Regulations for admission and re-entry, and the Punggol official opening notice. Related eduKate guides: the family age guide and free activities and booking rules. Checked 15 November 2026. The operator’s current instructions at the entrance take precedence.