ActiveSG says you cannot change a court slot after payment. If you booked an ActiveSG Punggol court for the wrong day, time or venue, open the confirmation and check exactly what was booked before making another purchase.
If the details are correct and your plans changed, tell your group which booking is confirmed. If there is a problem with the booking or payment, contact ActiveSG with the relevant details and ask what support is available.
- Check the original booking and payment status.
- Confirm the date, time, sport and facility.
- Contact ActiveSG if the record is unclear.
- Tell your group which plan has actually been confirmed.
Confirm the booking before acting
ActiveSG’s FAQ on changes after payment gives the rule and the support contact. Open the original booking and compare it with the receipt. If the venue name looks unfamiliar, check whether it is a different facility with a similar name.
Keep the confirmation and receipt together
If you contact support, have the booking reference, date, venue and receipt ready. Explain the issue plainly, such as a missing booking after payment. Ask for help before paying a second time when the first transaction is unclear.
Make sure the group has the correct details
Share the confirmed venue and court time. If you arrange a separate session, send a fresh message with the replacement booking and make clear which one everyone is meeting at.
Frequently asked questions
What if I have a pending ballot rather than a paid booking?
Check the status in MyActiveSG+. For a pending child ballot, see the child ballot cancellation guide.
