For a cat or dog changing licensee in Punggol, the current licensee should initiate the transfer through PALS. AVS asks for the new licensee’s name, mobile number and email address.

The new licensee is then notified to accept or reject the transfer in PALS. AVS sends an email or SMS notification when the transaction is complete, so both people should follow the process through to confirmation.

Before a pet adoption or rehoming handover in Punggol, agree who will start the transfer and who will check its progress. Keep the pet’s identifying documents and the handover arrangements together.

Prepare both sides of the handover

Check the spelling and contact details with the incoming licensee before submitting them. Ask which email address they will actually monitor during the handover period.

Create a shared checklist covering the transfer, veterinary records, food, medication instructions and carrier or lead. This gives both households a clear record of what still needs attention.

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Follow the transfer in PALS

Use the current AVS PALS user guide for the change-of-licensee screens. It explains initiating a change and accepting it; avoid relying on an old screenshot from a social-media discussion.

The incoming owner should use their own account. Keep login credentials private, and arrange a time when both parties can deal with any questions.

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Check the receiving home

AVS states that a pet licence does not itself approve keeping that animal at the registered premises. Check the relevant HDB or estate-management requirements before agreeing to the move.

For a Punggol flat, write down any outstanding housing question and resolve it with the responsible organisation before setting the final handover date.

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Close the paperwork clearly

Save the completion notification with the adoption or rehoming documents. If the process remains unresolved, contact AVS with the licence and transaction information rather than assuming that handing over the pet completed the online transfer.

Make a separate note of the pet’s familiar feeding routine and veterinary contact. Those details can help the new household settle the animal into its daily routine.

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Official sources and current checks

Official guidance checked on 18 October 2026. Use AVS’ current instructions and the requirements shown in PALS when completing your transaction.

AVS change-of-licensee instructions

AVS licensing and premises requirements

AVS PALS user guide