If your Punggol electricity retailer announces that it is leaving the market, the exit itself should not interrupt your electricity supply. Official Open Electricity Market guidance says SP Group continues operating the national grid and delivering electricity.
Read the official transfer notice and its dates. The exiting retailer must first seek another retailer to take over accounts on the same terms; customers may accept, reject or choose another retailer. Transfer to SP Group is the fallback, with households buying at the regulated tariff.
Check the final bill and security deposit separately from the supply transfer. Official guidance says a household deposit offsets the final electricity bill, with the balance returned under the stated process. Do not assume the full original deposit is an extra refund on top of unpaid charges.
Find your answer
Verify the announcement and your account · Record the transfer decision and deadline · Reconcile the closing bill and deposit · Escalate unresolved questions through the right route
Verify the announcement and your account
Check the notice through the retailer’s official website or established contact channel. Match the affected account and supply address to your Punggol home before acting on a forwarded message.
An exit announcement is not evidence that every retailer, contract or address is affected. If you are uncertain, ask the provider to identify your account’s position in writing.
Record the transfer decision and deadline
Write down the proposed replacement, contractual terms, response deadline and transfer date. Ask for clarification if the notice does not make your choices clear.
Official guidance says the exiting retailer cannot impose early termination charges in the exit process. Do not confuse that protection with voluntarily ending an unrelated contract in ordinary circumstances.
Reconcile the closing bill and deposit
Keep the deposit record, closing statement and refund confirmation together. Ask which charges were deducted and when the balance should arrive.
If the figures do not match your records, send a specific enquiry identifying the disputed item. Avoid assuming a transfer confirmation is also proof that the old retailer’s final accounts are settled.
Escalate unresolved questions through the right route
Contact the retailer first about its bill, refund or compensation question. The official exit guidance points household consumers to CASE for assistance when a matter remains unresolved; compensation depends on the contract.
This is a preparedness guide, not a report that any retailer is currently exiting. It does not certify a refund, compensation entitlement or future electricity rate. Check the live notice and official guidance for the actual event.
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Official sources and current checks
Official guidance checked on 17 October 2026. Confirm current offers, contract terms and account arrangements directly. This independent eduKatePunggol guide does not sell electricity plans or provide personalised financial or legal advice.
