If mobility difficulties prevent you from visiting a Social Service Office from Punggol, MSF says to call ComCare at 1800 222 0000 about your request. An SSO will contact you to arrange an appointment date.

ComCare financial-assistance applications can also be made online through SupportGoWhere. If travel is the barrier, explain that clearly when seeking help; do not assume you must complete a difficult journey before asking about arrangements.

For a Punggol resident or caregiver, the useful first step is to describe the mobility difficulty, how the applicant can be contacted and whether there is an existing case. MSF notes that airtime charges apply to mobile calls to 1800 service lines.

Explain the access difficulty

Describe what prevents attendance in plain terms. Avoid saying only that an appointment is inconvenient if the actual issue is that the applicant cannot safely make the journey.

If calling as a caregiver, identify that role and ask how the applicant should participate. Do not assume you can make declarations or consent to an application on another person’s behalf.

Back to contents · Next: Prepare for the return contact

Prepare for the return contact

As practical preparation, keep the applicant’s contact details, address and existing case reference ready privately. Note a suitable way to communicate if ordinary calls are difficult.

Ask what the follow-up will involve and what information is needed. The official FAQ promises an appointment arrangement, not a particular home-visit format or an immediate assistance decision.

Back to contents · Next: Choose a workable application route

Choose a workable application route

MSF’s guidance also points to SupportGoWhere for online application. If you use it, follow the current form and review the answers with the applicant.

If online access is another barrier, explain both issues when calling. Assistance with access and assessment of financial eligibility are separate matters.

Back to contents · Next: Write down the agreed next step

Write down the agreed next step

Keep the office name, appointment date and instructions together. Confirm whether attendance, a call or another arrangement has actually been agreed before organising transport or a helper.

For ordinary location planning, the Punggol SSO guide identifies the official directory route. Follow the case-specific arrangement given to you.

Back to contents · Official sources

Official sources and current checks

Checked on 12 October 2026. Follow the current official instructions and confirm requirements for your household with the responsible service.

MSF: help when mobility prevents an SSO visit

SupportGoWhere: ComCare assistance