The new centralised SAFRA hotline is 6329 5996, introduced from 1 October 2026. For SAFRA Punggol customer service, press 1 for clubs and then select Punggol. SAFRA’s announcement lists the club enquiry service as operating daily from 9am to 9pm.
For other enquiries on the same SAFRA hotline, press 2 for membership, 3 for function-room bookings, 4 for EnergyOne Gym or 5 for Kidz Amaze. Say that your enquiry concerns the Punggol outlet when you reach the relevant service.
SAFRA identifies the old Punggol customer-service number 6585 8718, EnergyOne number 6585 8781 and Splash @ Kidz Amaze number 6585 8710 for deactivation with the change. Update saved contacts instead of relying on an older directory, screenshot or article.
Find what you need
Use the new official route · Reach membership or bookings · Distinguish club services from tenants · Use email or visit the counter · Replace old saved numbers
Use the new official route
The official centralised hotline announcement is the source for this contact change. Save 6329 5996 as the new SAFRA number and follow its current voice prompts.
Have the outlet name and purpose of your enquiry ready. “Punggol function-room booking” is more useful than asking generally about facilities, particularly when different services have different handling hours.
Reach membership or bookings
Membership’s direct number, 1800 377 9800, remains operational. The announcement also retains 6377 9141 for function-room bookings and 6377 9146 for cohesion services.
Before calling about a reservation, have the booking reference, date and service name ready. Ask for any change to be confirmed through the official booking channel; an enquiry alone does not amend or cancel a reservation.
Distinguish club services from tenants
A central club hotline and an independently operated activity provider are not interchangeable. For a tenant’s class registration, fees or make-up lesson, start with that provider’s current official contact.
If you are unsure who manages an activity, ask club customer service to identify the correct service. Do not assume that a tenant’s published telephone number is part of this SAFRA hotline replacement.
Use email or visit the counter
SAFRA also publishes contact@safra.sg and states that club customer-service counters are available from 9am to 9pm. Use the official contact channel when you need a written enquiry trail.
Keep the message focused: outlet, activity, booking date and the question you want answered. Avoid putting passwords, payment-card security codes or unnecessary identity documents into a general enquiry.
Replace old saved numbers
Check your address book, family chat and calendar notes for the three superseded Punggol contacts above. An older facility page may still display a number even when the newer announcement changes the route.
For a visit involving several activities, save each confirmation separately. The SAFRA Punggol guide provides venue context; use the linked SAFRA announcement for this telephone update.
Independent eduKatePunggol guide. Official sources checked on 12 October 2026. Consult the linked official pages for current service details and arrangements.
