If a suspicious call, message or offer reaches your Punggol household, call the 24-hour ScamShield Helpline at 1799 to check. Pause before making a payment or sharing information while you verify the request.
ScamShield’s helpline handles scam-related enquiries and advice. It can also direct scam victims to supported banks. Calling 1799 does not create a police report; the helpline’s official guidance explains that reporting is a separate step.
For a Punggol resident dealing with a supposed parcel problem, marketplace purchase or official demand, write down what the sender asked you to do. Keep the message and verify through an independently found official channel rather than a contact number supplied by the suspicious sender.
Find your answer
Pause the requested action · Use 1799 for scam questions · If money or banking access is affected · Know the difference between reports
Pause the requested action
Do not let a countdown or repeated call determine the next step. Tell a trusted family member what has happened and take time to check the source.
Describe the request in plain terms: send money, disclose a code, install something or open a link. This makes it easier to explain the concern to the helpline without getting lost in the caller’s story.
Back to contents · Next: Use 1799 for scam questions
Use 1799 for scam questions
The helpline is intended for checking potential scams and getting protective advice. Keep unrelated account or municipal questions with their normal service channels.
Have the suspicious number, message and relevant transaction details available privately. Ask what action is appropriate for your actual situation rather than assuming that every suspicious message requires the same response.
Back to contents · Next: If money or banking access is affected
If money or banking access is affected
Contact your bank immediately through its official channel if you think you have fallen victim. ScamShield’s guidance also directs victims to make a police report.
Keep payment references and relevant conversations. Do not send additional money to someone promising recovery or follow new instructions from the suspected scammer while trying to resolve the first transaction.
Back to contents · Next: Know the difference between reports
Know the difference between reports
An app submission about a scam is not the same as a police report, according to ScamShield’s official FAQ. Use the police reporting route when that is required.
After seeking help, keep the reference details together and use the stated follow-up contacts. Share a general warning with family if useful, while keeping identity details and financial records out of public neighbourhood chats.
Back to contents · Official sources
Official sources and current checks
Checked on 11 October 2026. Follow current official procedures and confirm case-specific questions with the responsible authority.
ScamShield: 1799 helpline and its scope
