If you have forgotten your Singpass password in Punggol, start with the official Singpass password reset service. Users who previously set up two-factor authentication can reset online by entering their NRIC or FIN and completing Face Verification or an SMS one-time password check.

Create a new password after verification succeeds. Use the reset link from the official Singpass FAQ below; opening the service yourself avoids relying on a reset link sent by an unknown caller or message.

If you cannot complete the identity check, contact Singpass Helpdesk. A Singpass Foreign Account follows a different route: its users sign in through the app without a password, so this password reset procedure does not apply.

Start with the right problem

Write down what the screen actually requests: your account password, an app passcode or an identity check. This guide covers a forgotten account password. Describing the exact prompt helps support identify the correct procedure.

For a Punggol resident trying to finish an HDB or household application, keep the application reference separately. Recovering access and finishing that application are two tasks; return to the agency service after the reset.

Back to contents · Next: Complete the official reset

Complete the official reset

Open the Singpass FAQ and follow its password reset link. Enter the requested details directly into the official service and follow the verification option offered to you.

Choose a password you have not shared with another account. If a browser offers an older saved password afterwards, check that it is using your new entry before another login attempt.

Back to contents · Next: When verification cannot finish

When verification cannot finish

Note whether the difficulty is a missing SMS, an inaccessible registered number or a Face Verification error. Keep the error wording and time of the attempt for your support enquiry.

Call +65 6335 3533 for general assistance, Monday to Friday, 9am–6pm, excluding public holidays. Avoid including passwords or one-time codes in a screenshot or written enquiry.

Back to contents · Next: Return to your original errand

Return to your original errand

Once access works, reopen the original government service and check whether your earlier application was saved or submitted. Keep any acknowledgement number rather than assuming the interrupted page completed the transaction.

If you are helping a parent, let them enter their own credentials and complete identity verification. You can read the instructions together without keeping a copy of their password.

Back to contents · Next: Official sources

Official sources

Information checked on 11 October 2026. Use the official service’s current instructions when completing your transaction.

Singpass: forgotten password · Singpass contact details