If your child has started preschool in Punggol and you have not received the LifeSG Form 1 email within the first week of enrolment, check your spam or junk folder and contact the preschool.
ECDA says the centre triggers the invitation on or after the child’s first day of enrolment. The form must be completed within 14 calendar days; check the deadline stated in your invitation.
Ask the centre whether it has triggered the form and whether your email address and NRIC, FIN or passport details are correct. The centre can also check whether the notification was sent successfully.
In this guide
CHAPTER 1 OF 4
Search the right mailbox
Check the email account you supplied during enrolment, including junk mail. A practical search is to look for “LifeSG” and “Form 1” rather than only the preschool’s name.
If you find several messages, compare the child, centre and application details before opening the latest relevant invitation. Keep the deadline somewhere visible.
CHAPTER 2 OF 4
Ask the centre to check the invitation
Follow ECDA’s missing-email instructions. An example question is: “Can you check whether my Form 1 invitation was generated and sent?”
Tell staff when your child started and which mailbox you checked. Share identity information only through an appropriate private channel.
CHAPTER 3 OF 4
Confirm the contact details
A mistyped email address can make repeated mailbox searches unhelpful. Compare the contact information supplied at enrolment with the information the centre is using.
Ask staff to explain the next step if an error is found. Keep its reply so you know which invitation to use and avoid working on an outdated one.
CHAPTER 4 OF 4
Complete the relevant form
Once the correct invitation arrives, set aside time to complete the required steps. Do not treat locating the email as completing the application.
If another part of the process prevents submission, tell the centre promptly and describe the specific problem. This is more useful than asking staff simply to resend every message.
Information checked on 11 October 2026. Follow the current official instructions and the guidance given for your child’s application.
