If your child took a school SwimSafer assessment and SportSG issued the e-certificate through FileSG, start with the issuance email. Find the transaction ID and use it on the official FileSG retrieval page. SportSG provides a route for recipients who need to retrieve the certificate without Singpass.
Check the assessment route before looking for the document. SportSG directs private assessments registered through CAMS after 30 June 2025 to that platform. For a school assessment, ask the school which route applies if the issuance email is missing.
- Search for the SportSG certificate issuance email.
- Find the transaction ID and use the official FileSG page.
- Check the certificate holder’s details before retrieving the document.
- Ask the school or SportSG if you cannot locate the issuance record.
Find the transaction ID
SportSG lists the issuance email subject as “Your SwimSafer Certificate is ready”. Check the inbox used for the assessment and the spam folder. The transaction ID in that message identifies the document you are retrieving. SportSG’s SwimSafer certificate retrieval guide
Retrieve the document on FileSG
Open FileSG’s retrieval page and enter the transaction ID. Follow the options shown. If you use the route without Singpass, SportSG’s instructions say to verify the identity of the certificate holder and complete the one-time-password step. For a child’s certificate, check the recipient named in the issuance email so you know whose details the form is asking for. Official FileSG retrieval page
If the email or retrieval option is missing
For a school assessment, ask the school to confirm whether the certificate has been issued and which email address was used. If you have a transaction ID but cannot see the option to retrieve without Singpass, SportSG’s guide lists an enquiry route for checking the mobile number linked to the issuance.
After downloading the certificate, check the name and stage before filing it. If details look wrong, use the official enquiry route and refer to the assessment date and stage.
Frequently asked questions
Does a later private SwimSafer assessment use FileSG?
SportSG directs private assessments registered on CAMS after 30 June 2025 to CAMS. Check your registration details to identify the correct platform.
