If ActiveSG reschedules or cancels a class at Punggol Sport Centre, open the message for your programme and check which session is affected. SportSG’s programme terms say it may offer a replacement session or a full or partial refund for the affected programme or part of it.
If the replacement time clashes with your plans, reply through the official channel in the notice or contact ActiveSG with your programme reference. Check the terms for your particular class, since a programme can have its own conditions.
- Match the notice to your programme and session date.
- Check the new time, venue and any action deadline.
- Keep the receipt and notice together.
- Ask ActiveSG what applies if you cannot attend the replacement.
Check what changed
For a multi-session course, compare the affected date with the rest of the schedule. A notice can concern one session. If the venue or time changed, share the latest details with the person taking the participant to class.
Keep the notice and payment details
Save the programme name, booking reference, payment record and revised session date. If you need a reply, state which class you booked and whether you can attend the replacement. ActiveSG’s programme terms cover organiser-led cancellation and rescheduling separately from a participant’s decision to cancel. ActiveSG programme terms, sections 18 and 19
Check before paying for another session
If you see a new class slot online, check whether it is the replacement mentioned in the notice or a separate registration. If there is a refund, ask how it applies to the affected session and check the payment record once it is processed.
Frequently asked questions
Does every rescheduled class get a full refund?
The programme terms allow ActiveSG to offer a replacement session or a full or partial refund. Check the notice and the conditions for the particular programme.
