At ActiveSG pools with scan-out gantries, use the same method to leave as you used to enter. If you scanned the QR code on your swim pass in MyActiveSG+, scan that QR code again on the way out. If you entered with an accepted physical card, keep that card ready for the exit.
For a visit to ActiveSG Punggol Swimming Complex, follow the local signs and staff instructions. ActiveSG is introducing pool gantries in phases, so check the venue’s current arrangements before relying on a particular exit method.
- Remember whether you entered using a QR code or a physical card.
- Keep the same pass or card available for the exit.
- Check current notices at Punggol Swimming Complex.
- Ask staff if the reader cannot verify your exit.
Keep the entry method handy
If you used the swim-pass QR code, open the same pass before joining the exit queue. For a card entry, retrieve the card you scanned earlier. ActiveSG’s instructions tell visitors at pools with the new gantries to match the entry and exit methods. ActiveSG’s pool entry and exit instructions
Check each person’s method when leaving together
A child may have entered with a student card while an adult used the QR code on a swim pass. Keep each person’s method available. For a child who entered with staff assistance, ask pool staff how to complete their exit. ActiveSG’s guidance for children without phones
If the scanner cannot read your pass or card
Step aside if there is room and tell staff how you entered. This gives them a starting point if your phone is out of battery or your physical card cannot be read. Keep your visit details available if staff need to verify the session. ActiveSG’s guide to pool entry with MyActiveSG+
Frequently asked questions
Does the same method rule apply at every pool?
ActiveSG gives this instruction for pools with its new gantries. Check the signs and follow staff instructions at the pool you are visiting.
