If you lost an item at Waterway Point, start with the last shop or restaurant you visited. For a shared mall area or an uncertain location, contact the mall concierge on West Wing, Level 2. Waterway Point lists 6812 7300 for general enquiries.

Before calling or walking back, write down when you last had the item and where you went next. Give staff a short description with one or two features they can check. If you think you left it on a train or inside Punggol MRT station, approach station staff or use the operator’s lost-property service.

• Last seen in a shop or restaurant: Contact that outlet first.
• Last seen in a mall corridor or common area: Ask the West Wing Level 2 concierge.
• Note the date, time, wing, level and distinctive features of the item.
• Ask what proof of ownership to bring before you make a collection trip.

Check your last two stops

Think back to the last time you used the item. A receipt can help identify the shop and narrow the time. For a bag or umbrella, work back from where you first noticed it was missing. If you visited several businesses, contact the most likely one first.

Give the outlet a precise place to check. “At the table near the entrance around 1.15 pm” gives staff more to work with than “somewhere during lunch”. If you cannot identify a shop or think you dropped the item between stores, go to the mall concierge.

Find the concierge on West Wing, Level 2

The Waterway Point contact page lists the concierge and the mall’s general enquiry number. From Punggol MRT, follow the mall signs to the West Wing, then head to Level 2. If you have already left, call first and explain where you last saw the item.

Mention the wing as well as the level when reporting a loss. If you left a pouch on a bench, add the closest shop, lift or escalator. Ask how the concierge handles updates and what number you should use if more details come back to you.

Share enough detail to identify the item

Start with the item type, colour and any distinctive feature. For example, “small navy umbrella with a light wooden handle, near the West Wing lift around 4 pm” helps staff check quickly. For a wallet or phone, keep sensitive account information private. If asked to prove it is yours, use an identifying feature or other proof staff request through their official channel.

If the item turns up, ask which counter is holding it and when you can collect it. Check what identification or order details you should bring, especially if a family member plans to go on your behalf.

Frequently asked questions

Should I contact the mall if I left an item at the cinema?

Start with Shaw Theatres if you remember taking it into the cinema. Give the venue the screening time and your seat number if you have them.

What if I lost the item near Punggol MRT Exit A?

Work out whether you were inside the mall or the station when you last had it. If unsure, check with the mall concierge and station staff using the same time and description.

Where can I confirm the concierge location?

Check the official Waterway Point contact page. The Waterway Point visitor guide also covers the wings and MRT connection.