Waterway Point lists OSIM as a Dementia Go-To Point at East Wing, Basement 2, unit #B2-23. The mall says trained personnel at the store can assist people living with dementia who need help during the store’s operating hours.
If you are planning a visit with someone who may have difficulty finding their way, save the unit number and agree on a simple meeting point. If someone needs help on the day, ask nearby mall staff or use the official Go-To Point locator to find available support.
- Save East Wing, #B2-23 as the listed location.
- Check OSIM’s current hours before relying on the location.
- Ask mall staff for directions if you are in a different wing.
- Use the official locator to check other Go-To Points.
Find the listed store
The Waterway Point OSIM page confirms the unit and says the Go-To Point is available during store hours. Follow signs for East Wing and Basement 2. If you are unfamiliar with the mall or need a lift, ask staff for directions to #B2-23.
Know what the location is for
The Agency for Integrated Care and Dementia Singapore announcement describes Go-To Points as places where people living with dementia who are lost or unable to find their way home can receive support. It also describes the Go-To Point locator in the CARA app.
Set a meeting point before you split up
Choose a landmark everyone can recognise and agree where to wait if separated. If you are accompanying someone who may need help, keep the contact and location details easy to reach. If you arrive outside OSIM’s hours, ask mall staff for assistance or use the locator to check another option.
Frequently asked questions
Does the Go-To Point operate only during Calm Hours?
The store lists the Go-To Point during its operating hours. The OSIM Calm Hours guide covers the separate quieter shopping period.
