If rain prevents you from using a single-entry swim pass at ActiveSG Punggol, keep the pass and purchase details. ActiveSG’s published guidance says you can contact its Quality Service Manager or submit an online enquiry to request a refund in that situation. It also says you can check the status under the relevant pass in MyActiveSG+.
Before travelling, check whether Punggol Swimming Complex is operating on your date and whether the pool area you want is available. A weather forecast, a facility notice and the status of your pass answer different questions. If you are already at the venue, follow staff instructions.
- Check the current status of Punggol Swimming Complex.
- Keep the reference for the affected single-entry swim pass.
- Use ActiveSG’s official refund-request route if rain prevented use.
- Check the relevant pass in MyActiveSG+ for the status.
EDUKATE PUNGGOL · LOCAL GUIDE
Find the part you need
Use Punggol Sport Centre, 11 Sentul Crescent, as the destination and look up the swimming complex itself. ActiveSG’s closure page covers planned closures, and its help guidance notes that short-notice changes may need a separate check. Ask the venue if you are unsure whether the affected pool is available. The photographs show the swimming complex approach and entrance.
ActiveSG facility closure information
Open the pass in MyActiveSG+ and keep the details available. Give ActiveSG the venue, planned visit date and a short explanation of what happened. Use the channel in its official help article. That article lists the Quality Service Manager at 1800 344 1177 and an online contact option. A request is a step in the process, so check the outcome rather than assuming payment has already been returned.
ActiveSG’s guidance for an unused single-entry swim pass due to rain
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Use MyActiveSG+ to check the relevant pass and any response. If you are rescheduling, check the facility’s current hours and which pass applies to the new visit. A swimming lesson, a court booking and a single-entry swim pass can follow different procedures. If you were already admitted or your activity was a lesson, ask the operator which instructions apply to your case.
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Will the refund appear automatically?
ActiveSG’s guidance describes a request route. Use it if your situation matches and then check the relevant pass for the status.
Can I use the same steps for a court booking?
Use the rules for the booking you actually made. This guide covers an unused single-entry swim pass when rain prevented use.
