After AEIS admission, Singapore mainstream schools may use two very different digital systems: Parents Gateway for school-to-parent communication, and the Singapore Student Learning Space (SLS) for student learning. Parents Gateway uses Singpass for eligible parents, legal guardians and authorised caregivers. MOE’s official FAQ says that parents who cannot obtain Singpass, such as some foreigners residing outside Singapore, should approach the child’s school for an alternative communication arrangement such as email. Students ordinarily receive their SLS login arrangements through the school; parents should not assume that an AEIS Candidates Portal login works for SLS.

For families arriving in Punggol, this is an important part of the first school week. A child can be formally registered but still miss a homework announcement, consent request or classroom resource if the household does not know which system does what. The solution is not to create several unofficial accounts or share passwords. It is to establish the school’s communication route, confirm who is authorised to receive messages, help the student activate their learning account, and practise a small daily routine for reading instructions and completing work. This guide explains the difference between SEAB Candidates Portal, AEIS-IS, Parents Gateway, SLS and Edupass in plain English.

Quick answers:

• SEAB Candidates Portal: AEIS registration, documents, status and exam entry proof—not a daily school homework system.
• AEIS Internet System: official school admission outcome—not the student’s classroom account.
• Parents Gateway: announcements, forms, consent and relevant school communication using Singpass access.
• Parents without Singpass: contact the receiving school for a suitable alternative communication channel; MOE’s Parents Gateway FAQ gives email as an example.
• SLS: MOE’s Student Learning Space for learning resources and activities; the student receives onboarding through the school.
• Locked SLS account: use the school’s help route or official SLS support rather than a private login-recovery service.
• Edupass: MOE is gradually introducing it as a login experience using existing MIMS credentials; it is not an additional consumer app parents need to purchase.
• First step: ask the school which channels and accounts the child and household will need for their actual class.

Editorial review: 7 November 2026. School-specific systems and onboarding arrangements vary. This independent guide uses MOE/Parents Gateway/SLS official resources and does not issue logins, reset private accounts or replace the receiving school’s instructions.

1. A simple map of the five accounts parents hear about

A newly admitted family may receive messages containing many familiar-looking government names. Some belong to the application journey; others become relevant only after the school opens its records for the student. A useful rule is to label each system by the question it answers.

The terms can be confusing because one child’s education journey passes through all of them at different moments. Do not ask a student to log into Parents Gateway with a Cambridge English examination candidate number or try to find a school offer in an SLS assignment page. The problem is not usually a missing password; it is an incorrect system.

Keep a private family list containing the system name, official website, purpose, account owner and support contact. Avoid placing actual passwords in that list. The account owner should always be clear: the parent operates the parent account, while the student learns to manage appropriate learning tasks through their own school account.

2. What Parents Gateway does in Singapore schools

Parents Gateway is an MOE and GovTech platform designed to support school-home communication. Official school guidance describes functions such as receiving notices, giving consent for activities, making travel declarations and updating relevant contact details. The exact forms and messages vary according to the school and student.

For a parent accustomed to WhatsApp announcements or paper letters from an overseas school, Parents Gateway may feel like an unfamiliar administrative layer. The important idea is that the school uses an official channel to send information and receive certain responses. A message is not simply a notification to read; it may require consent or a declaration before a deadline.

A family should therefore ask which school communications require an active response and who in the household is responsible for completing them. Do not assume that merely opening a notification means a form has been submitted. Equally, do not treat every notice as something that needs an immediate payment or data upload.

Who is eligible to access Parents Gateway?

The official Parents Gateway access FAQ states that access is granted via Singpass to parents, legal guardians and authorised caregivers of students enrolled in a range of MOE schools and selected institutions. Access depends on the registered relationship and the school’s record; being a relative or private tutor alone does not grant access.

Where custody or caregiver arrangements need updating, the FAQ directs families to approach the school. A parent should avoid sharing their Singpass credentials with a helper who claims they can manage all school matters in exchange for the login. The school can explain lawful access and appropriate alternatives.

3. What if an international parent cannot obtain Singpass?

MOE’s updated Parents Gateway FAQ specifically acknowledges that some parents cannot obtain Singpass, including foreigners who live outside Singapore. It says these families should approach the child’s school directly and that the school will communicate through alternatives such as email. This is a practical, official solution—not a reason to buy access from an intermediary.

The family should ask the school which address and contact details it will use, how consent requests will be handled, how urgent notices are delivered and whom to contact if a message is missed. A school may need to verify the parent’s identity and relationship before updating records. Follow its instructions rather than attempting to use another person’s Singpass.

What if a parent has recently moved to Singapore?

The answer depends on the parent’s actual immigration and identity circumstances. Do not assume all foreign residents are automatically ineligible for Singpass, and do not assume an overseas parent’s previous non-access remains permanent after moving. Check the applicable Singpass eligibility separately, and ask the school how to handle communications during any transition.

For two parents living in different countries, decide which authorised adult receives what information and how important messages will be shared privately within the household. This can prevent one adult receiving a consent form while the other assumes no action is required. The arrangement should follow school authorisation and data-protection practices, not a generic password-sharing shortcut.

4. What the Singapore Student Learning Space is for

MOE’s Student Learning Space supports teaching and learning through digital resources and activities. Schools may use it to distribute work, organise lesson activities and support student-initiated learning. It is not a generic online tuition marketplace, nor is it a second AEIS admissions portal.

A student arriving through AEIS should receive onboarding through the receiving school. The child may need a school-provided username, password instructions or access through an MOE identity system, depending on their level and current rollout. Ask the form teacher or school ICT support channel rather than creating an account with a guessed candidate number.

During the first week, practise logging in once while an appropriate adult or school staff member is available. Confirm that the student can see the correct classes and learning material. If a subject is missing, the issue may be school enrolment records or class assignment rather than an incorrect browser setting. Give the teacher a specific description of what appears on screen without sharing the student’s password.

Do parents need to complete the child’s SLS homework?

No. Parents can provide a quiet place to work, help the child read instructions and encourage appropriate questions, but the learning should remain the student’s own. A child who never attempts a task without adult guidance may appear to submit perfect digital work while understanding very little independently.

A useful family routine is to ask the child to explain what the task requires before beginning. If the instruction is unfamiliar because English is a new classroom language, help identify the meaning, then ask the student to perform the work. Mark the support honestly if the teacher requests it, rather than presenting heavily coached work as independent mastery.

5. Forgotten password, locked account or missing class: where to seek help

The official SLS password and technical-support guide explains that students whose accounts are locked should contact their school-based helpline. The SLS guidance also lists password-recovery and browser troubleshooting steps, along with official support information.

A child may forget the login after a long holiday or enter the wrong password too many times. Do not respond by creating an account at an unofficial “SLS password reset” website. Start from the official SLS information site and follow the current school’s route. Schools can assist with onboarding new students and resolving access problems.

What details are useful in a technical enquiry?

Describe the system, the school, the stage where the error appears and the message shown. For example, “My child can sign in but their new class does not appear in SLS” is different from “The account is locked after several failed attempts.” Do not include the child’s password or one-time codes in an email or public message.

A screenshot may help if it contains no sensitive personal information or is shared securely with an appropriate school contact. Parents should crop or redact unrelated identifiers before sharing through a non-sensitive support channel. Technical assistance should solve an access issue, not require handing over control of the child’s account.

What if an online lesson must be submitted today?

Tell the teacher or school promptly through the authorised route, describing the access issue and what the student has attempted. Do not rely on a private tutor’s promise that an extension must be granted. The school decides what alternative task or deadline arrangement is appropriate.

6. Edupass: why the login screens may change

MOE’s Edupass information site describes a gradual change in the login experience for MOE applications. Edupass uses existing MIMS credentials where supported and is introduced application by application rather than replacing every system simultaneously. The official site says students do not need to download a separate Edupass app.

Because the rollout is gradual, older screenshots and user guides may display a login button different from the one shown today. The correct action is to follow the live official app and your school’s instructions, not to assume the child has lost access because the button’s name has changed. Where a login cannot be completed, ask school ICT support to identify the current method.

Parents Gateway and student learning accounts serve different users. A parent should not assume that Edupass is a substitute for their own Singpass, or that a child’s SLS credentials can be used to sign a parental consent form. Keep account permissions attached to the actual user.

7. A twenty-minute home routine that makes digital homework manageable

An international child may need time to learn the school’s homework conventions as well as its subject content. A simple daily check can reduce confusion without making the parent responsible for every answer. The goal is not to spend twenty minutes forcing completion. It is to establish a repeatable order of tasks.

1. Check the teacher’s instructions. Identify the task, due date, subject and any required attachments.
2. Restate the task in the student’s own words. This reveals misunderstanding before work begins.
3. Gather materials. Open the correct textbook, notebook, SLS lesson or school-approved resource.
4. Attempt independently. Allow a reasonable period before giving hints.
5. Ask for help appropriately. A confusing school instruction belongs with the teacher; a learning difficulty may benefit from explanation.
6. Submit correctly. Confirm that pressing a button saved or submitted the work where required, rather than assuming the draft is complete.
7. Review one learning point. Ask what the child now understands better and which question remains.

The routine can be shorter for younger pupils. It should also leave time for meals, sleep, co-curricular activities and ordinary family life. Learning cannot be measured only by the number of digital tasks submitted.

Why a completed task is not proof of learning

Digital platforms make it easy to see submission status, but a green check or completion indicator does not necessarily mean the student understands the lesson. A child may have received heavy assistance or guessed answers. Ask for one short independent explanation or a new example when reviewing difficult material.

For Mathematics, the student might solve a similar problem with changed numbers and explain the method. For English, they might summarise the passage without copying. That helps parents distinguish platform management from actual comprehension.

8. Parents Gateway messages can involve real commitments

A parent may need to give consent for a school activity, declare travel plans or update contact information. These are administrative tasks, not homework that should be completed by the student using a parent’s identity. The responsible adult must understand what the school is asking and submit the relevant response through the authorised process.

Check the date and whether the school needs a response even if the child will not attend the activity. If the family lacks Parents Gateway access, ask what alternative procedure the school uses. Do not treat a missed mobile notification as proof that the school waived the requirement.

Keep an ordinary family calendar separate from the app. Important school dates may matter for transport, leave from work and holidays. A backup note helps when a parent changes devices, cannot sign in or shares caregiving responsibilities across households.

9. Protect passwords and student privacy

A student account contains school information and may link to personal learning activities. Keep credentials private, use the school’s approved recovery process and avoid sending passwords in chat groups. Parents should teach the child to recognise official addresses, especially when a message claims that an account will be deleted unless an urgent payment is made.

Singapore government guidance warns against phishing and impersonation. A genuine school may ask the family to act promptly on a form, but an unsolicited request for bank login credentials or a one-time password deserves independent verification. Use known official school contact details rather than replying to the suspicious message itself.

Where an external tutor needs to understand a learning gap, share a copy of the specific assignment or a redacted example, not unrestricted login access to the child’s entire school account. Good teaching does not require control of every private message the school sends to the family.

10. Four family scenarios

Case A: a parent outside Singapore has no Singpass

The child has been offered a place in a Punggol-area school, but one parent will remain overseas. The parent cannot sign into Parents Gateway. According to the official FAQ, the family should approach the school for an alternative communication channel such as email. It should identify who will receive and answer compulsory forms, rather than borrow someone else’s Singpass.

Case B: the child receives SLS login but cannot see the new class

The family should confirm that the school has onboarded the child to the correct class and contact its SLS support route. Creating a second account independently may complicate the issue. The student can continue other assigned work while the school resolves access, according to the teacher’s instructions.

Case C: two siblings have different school platforms

A parent manages two children at different schools. One school may send a particular form through Parents Gateway while another uses a different communication sequence. The parent should track each child separately. A form completed for one sibling is not automatically completed for the other.

Case D: a class project appears complete but was done entirely by an adult

The teacher sees a polished submission, but the child cannot explain it. The family should change the homework routine to give the child room for independent effort. A more modest authentic answer offers better teaching evidence than perfect work the student did not understand.

11. A four-week onboarding plan for an AEIS family

Week 1: confirm access and official contacts

Ask which parent communication channels the school uses. Confirm authorised adults, Singpass/Parents Gateway access if applicable, and the official alternative if unavailable. Obtain student learning-account onboarding instructions.

Week 2: practise accessing the right learning materials

Help the child log into SLS through the current school-approved method. Confirm that subjects and assignments appear. Teach how to identify due dates and where to ask for technical help. Avoid doing the tasks for the student.

Week 3: establish a manageable homework routine

Review a few assignments together to identify language or curricular confusion. Teach the child to restate instructions and attempt work independently. Ask the school about genuine gaps that cannot be resolved at home.

Week 4: review responsibilities and learning progress

Check whether announcements are being received, forms are answered and the child can explain recent learning. Reduce adult prompting as confidence grows. Where additional educational help is needed, choose it after examining the actual starting position.

This is a family framework, not a requirement imposed by MOE. Follow the school’s actual onboarding, technology and reporting procedures.

Frequently asked questions

Can I use the AEIS Candidates Portal to check SLS homework?

No. SEAB’s Candidates Portal is for admissions-test registration and related documents; SLS is a separate school learning platform.

Is Parents Gateway only for Singapore Citizen parents?

No. Access is tied to Singpass eligibility and the authorised relationship to an enrolled student. Parents unable to obtain Singpass should contact the school for an alternative.

Can parents without Singpass receive school notices?

MOE’s official Parents Gateway FAQ says the school can communicate through alternative channels such as email when parents cannot access the app.

Can a grandparent or caregiver use Parents Gateway?

Authorised caregivers may be eligible, subject to school records and Singpass access. Ask the school to clarify the relevant authorisation.

What is SLS?

It is MOE’s Student Learning Space for digital learning resources and activities, used through school-issued account arrangements.

How should a newly admitted AEIS student obtain an SLS account?

Follow the receiving school’s onboarding instructions. Do not attempt to reuse a Cambridge or SEAB examination account.

What if my child forgets an SLS password?

Use the official recovery route and contact the school’s SLS support if needed. Do not pay an unofficial password-recovery service.

Do students need a new Edupass app?

MOE’s Edupass information says a separate Edupass app is not needed; the login experience is introduced gradually in supported applications.

Will every school use exactly the same digital homework system?

Schools can differ in how they combine SLS with other approved classroom tools. Ask the actual school what the child needs.

Can my tutor sign into SLS and finish assignments?

Do not share credentials or substitute the tutor’s work for the student’s. A tutor can teach a concept using appropriate examples without controlling the child’s private school account.

Why is my child missing an assignment that classmates can see?

It may be an onboarding, class assignment, account or teacher-setting issue. Give the school the exact message rather than assuming an admission problem.

Official sources and related guides

• Parents Gateway: Who Can Access and What if You Have No Singpass?
• Parents Gateway Official Site
• Singapore Student Learning Space: Student Information
• SLS Password and Technical Support
• SLS School Support Contacts
• MOE Edupass Information
• AEIS After the School Offer: Registration and First Term
• AEIS Singapore Parent Hub

A useful first action: ask the receiving school which official parent and student accounts your family needs and what alternative communication exists if Singpass is unavailable. Once the tools are clear, focus on the learning itself—not simply on getting more notifications and submissions completed.