If unwanted marketing calls or texts continue after DNC registration, Punggol residents can use PDPC’s official reporting service. Select the telemarketing concern rather than treating every unwanted message as the same type of complaint.
PDPC’s reporting guidance identifies contact after the 21-day period as a reason to report the issue. Before starting, check your registration date and the relevant voice or text selection, then gather the contact details you actually received.
For a Punggol telemarketing complaint, prepare a short timeline: when you registered, when the organisation contacted you and what was being promoted. Keep the original message or call-log information; do not assume that an unwanted call automatically proves a breach.
Find your answer
Confirm that the issue is telemarketing · Build a private evidence record · Submit through PDPC’s own service · Keep follow-up information together
Confirm that the issue is telemarketing
Describe the offer or promotion in the message. A factual description helps distinguish a marketing complaint from a delivery update, a personal-data concern or a suspected scam.
PDPC distinguishes unsolicited bulk commercial electronic messages under the Spam Control Act from DNC telemarketing complaints. Read the official category guidance if the issue is email spam rather than contact addressed to your telephone number.
Back to contents · Next: Build a private evidence record
Build a private evidence record
As practical preparation, save the date, time, displayed number or sender name, organisation claimed and the words of the offer. For a call, write your recollection promptly and mark uncertain details as uncertain.
Keep screenshots complete enough to show context. Do not invent an organisation name from the number alone, and do not call a suspicious sender back merely to obtain more evidence.
Back to contents · Next: Submit through PDPC’s own service
Submit through PDPC’s own service
Open PDPC’s reporting portal independently and follow the current telemarketing form. Provide the requested information and explain the sequence in plain language.
Include relevant information about previous marketing choices or opt-out requests if the form asks. Let PDPC assess the circumstances instead of deleting context that seems inconvenient to your complaint.
Back to contents · Next: Keep follow-up information together
Keep follow-up information together
Save any acknowledgement or reference provided after submission. Store later contacts in the same record so you can answer follow-up questions without recreating the timeline.
For suspected fraud, use ScamShield or the appropriate police route separately. A telemarketing complaint should not delay urgent protective action when an account, payment or identity is at risk.
Back to contents · Official sources
Official sources and current checks
Checked on 12 October 2026. Use the current official instructions if a form or app screen changes.
PDPC: report a data protection concern
